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1st Valley Bank Privacy Policy

We Value and Respect Your Privacy

Your privacy is important to us. We at 1st Valley Bank guarantee that we strictly adhere to the laws and regulations on privacy, information security, and data protection. It is our policy to respect your privacy and keep your information confidential, secured, and protected.

Your Information is Safe with Us


In the conduct of our business to serve you better, we collect personal information within the boundaries of the laws and regulations, and the type of which depends on the product or service you choose to avail from us. The information we collect may include your loan history, account balances, as well as your employment data or your source of income.


Internal controls are in place to safeguard your information as we process it. Our employees understand their responsibilities and accountability in respecting your privacy and keeping your information confidential. Only authorized employees handle your personal information. They are fully aware of the sanctions should they breach our privacy policy.

Use & Distribution

We use the information we collect from you for official business purposes only. These include the following:

  •          ◆ To process your banking transactions, e.g. loan application, opening a savings account
  •          ◆ To provide you technical assistance, financial advice or recommendations
  •          ◆ To enable you to avail our customized services
  •          ◆ To deliver better banking services such as in partnering with carefully chosen vendor(s) to upgrade our system

If there is a need to share your information, we only do this under the following conditions:

  •          ■ Obtain your written consent prior to sharing unless in situations where the Bank is compelled by laws or by regulations to share your information
  •          ■ Give you access to the information we need to share and allow you to contest the accuracy and completeness of such information after which we shall amend the same where appropriate

Rest assured that we do not indiscriminately distribute or share your personal information to any third party. Our goal is always to protect you from spam and privacy violations.

Storage & Disposal

Your information remains in our storage for as long as it serves the purposes for which it was collected. We dispose your information when it is no longer necessary to keep it for legal or official business purposes. When you visit our website, it uses cookies1 that allow you to enjoy the best browsing experience possible. This includes your IP address, specific pages or content from our site that you visit and revisit, and how you have arrived to our website.

Contact Us

You may contact our Customer Assistance Team at (088) 858 4153 if you wish to:

  •          ▪ Verify the information or data that we have of you.
  •          ▪ Correct or update the information or data that we have of you.
  •          ▪ Express any privacy issues or concerns you may have about the information or data that we have of you.

Our privacy policy may change from time to time to ensure its compliance to banking laws and regulations. We shall, however, publish the updates on our website at .






1 Small files stored in your computer.  These files contain data just enough for our website to deliver pages customized to your specific browsing needs.